Operations lead in any document-heavy back office
Document intake, classification and routing
The shared mailbox that receives everything and is somebody's job to sort every morning.
How it runs today
A single address receives applications, invoices, certificates, complaints and queries, and somebody opens each one to decide what it is and where it goes.
It is genuinely easy work, which is why it is nobody's priority, and why the backlog is always about a day and a half.
Everything downstream waits on it, so the delay is invisible in this team's numbers and visible in everyone else's.
What we run
Not a tool you operate. This is the work, done, to a standard agreed in writing before the build starts.
- Every item classified on arrival, with the reasoning recorded rather than inferred
- Data extracted into the fields your downstream system expects
- Routed to the right queue or owner, with anything ambiguous held rather than guessed
- A human queue for the genuinely unclear, which is the part most tools pretend does not exist
What we report
Agreed with you before the build, measured during the diagnostic so there is a baseline to compare against, then reported every month.
- Cost per document processed
- Time from arrival to correct queue
- Proportion classified and routed without a human touching them
- Misroute rate, and where they went instead
- Backlog at close of day
What it connects to
- Microsoft Graph or Google Workspace — standard OAuth, per-tenant consent
- Your document store and line-of-business system
What we don't do
- We hold what is ambiguous rather than guessing. A confident wrong answer is worse than a held one, and the held queue is a number we report.
- Handwriting and poor scans have a real error floor. We measure it on your documents during the diagnostic and tell you the number before you commit.
Is this the one costing you the most?
A diagnostic is £2,000–£5,000 and takes about a week. It measures what this workflow costs you today — which is the number the pilot gets judged against.